Privacy Policy

At Nutratress, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, place an order, or interact with us in any way. By using our services, you agree to the practices described in this policy.

Nutratress is a Pakistan-based hair care brand specializing in hair oils and hair serums. We operate in accordance with applicable Pakistani laws and regulations, including the Prevention of Electronic Crimes Act (PECA) 2016 and relevant consumer protection guidelines.

1. INFORMATION WE COLLECT

When you interact with Nutratress, we may collect the following types of information:

a) Personal Information You Provide:

• Full name

• Delivery address (city, province, Pakistan)

• Phone number and/or WhatsApp number

• Email address

• Payment details (we do not store full card information)

b) Information Collected Automatically:

• IP address and browser type

• Pages visited and time spent on our website

• Device information (mobile, desktop, operating system)

• Cookies and similar tracking technologies

c) Information from Third Parties:

• Order and delivery data from courier partners (e.g., TCS, Leopards, BlueEx)

• Payment confirmation data from payment gateways (e.g., JazzCash, EasyPaisa, bank transfer)

2. HOW WE USE YOUR INFORMATION

We use your personal information strictly for legitimate business purposes, including:

• Processing and fulfilling your orders

• Sending order confirmations, shipping updates, and delivery notifications

• Responding to your queries, complaints, or return requests

• Improving our products, website, and customer experience

• Sending promotional offers, new product launches, or brand updates (only if you have opted in)

• Preventing fraud and ensuring the security of our platform

• Complying with legal obligations under Pakistani law

We will never use your information for any purpose that is not listed above without obtaining your prior consent.

3. HOW WE SHARE YOUR INFORMATION

Nutratress does not sell, rent, or trade your personal information to any third party. However, we may share your data with trusted partners only to the extent necessary to operate our business:

• Courier and logistics companies to deliver your orders

• Payment service providers to process your transactions securely

• Marketing platforms (e.g., Meta, Google) for targeted advertising, in compliance with their privacy policies

• Legal authorities, if required by law or court order in Pakistan

All third parties we work with are required to handle your data responsibly and only for the purpose for which it was shared.

4. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and cart items

• Understand how visitors use our website

• Deliver relevant advertisements

You may disable cookies through your browser settings at any time. However, please note that disabling cookies may affect the functionality of certain parts of our website.

5. DATA STORAGE & SECURITY

Your personal information is stored securely on our servers and/or third-party platforms (such as our ecommerce platform and email service provider). We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure.

While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. We encourage you to keep your account credentials confidential and to contact us immediately if you suspect any unauthorized activity.

6. DATA RETENTION

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this policy, or as required by law. Order records may be retained for up to five (5) years for accounting and legal compliance purposes. You may request deletion of your data at any time, subject to legal obligations.

7. YOUR RIGHTS AS A CUSTOMER

As a valued Nutratress customer, you have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate or incomplete information

• Request deletion of your personal data (where legally permissible)

• Opt out of marketing communications at any time

• Lodge a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at the details provided at the end of this policy.

8. CHILDREN'S PRIVACY

Nutratress products and services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from minors. If we become aware that a child under the age of 18 has provided us with personal information, we will take steps to delete it promptly.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites or social media platforms (such as Instagram, Facebook, or TikTok). Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information with them.

10. CHANGES TO THIS PRIVACY POLICY

Nutratress reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Continued use of our website or services after any changes are posted will constitute your acceptance of the updated policy.